All of our products are made by hand and to order for each client, and as such we need to blend or make each product which can take 1 or 2 days. With this in mind, we aim to ship within 2 days of receipt of order. All orders are generally sent by courier, however smaller items may be sent by First Class Mail Signed For. Before signing for goods, customer should check packaging and goods for signs of damage and note any such damage on the receipt document or electronic note pad. If damage is not noted on the receipt, it shall be deemed that the goods were delivered in good order and undamaged. Should there be any damage, and it has been noted in the delievry receipt, it should also be reported to us as soon as possible and within a reasonable amount of time. For puroses of Reasonble Time, we would deem this to be 7 days from receipt of the goods. Goods received damaged and reported in accordance with the above shall be replaced by us ASAP.